WARREN CRAWFORD / UI / UX / VISUAL DESIGN
WARREN CRAWFORD / UI / UX / VISUAL DESIGN
WTW wanted to launch a Broker to Underwriter application codenamed Neuron. We were brought in to work with Business Analysts and a panel of internal and external staff to understand the complex process of underwriting international shipping and industrial insurance.
The aim was to get faster insurer quotes and decisions. The current system involved a lot of paper, physical movement between broker and insurer, meetings and bindings. Neuron would give the broker the opportunity to get fast follow insurer decisions at the click of a button.
The user can log in and view a pipeline of their submitted risks, and on first time use submit a new one.
The user would enter details of the risk, the insured, location and policyholder, insured values etc. This would then be submitted.
The Business Analysts that we worked with were an invaluable resource for us to understand the process and figure out the user flow to create a digital version.
At this point a list of potentially interested insurers would appear, and the user then chose to whom to request a final quote.
Once quotes had been offered and accepted, a PDF could be downloaded to use in the final bind process.
Both Underwriter and Broker would use Neuron and would have a dashboard to control all of their insurance quotes.
In tandem with UX research and prototype testing, I was responsible for liasing with a WTW design team in the US to make sure that all new components and patters I designed complied with the specifications in the general design system that they were building.